Policies

Lesson Rates & Payment Information

Monthly Rates
Most of our teachers charge between $175 and $195 per month. Rates vary by teacher and may increase depending on location, schedule, and other factors.

Your monthly rate includes one 30-minute lesson per week. If you prefer longer or shorter lessons, rates can be adjusted accordingly. Sibling discounts and final rates are set at each teacher’s discretion. The agreed-upon rate will be charged monthly.

Built-In Holidays & Extra Lessons

Our monthly pricing includes 5 built-in holiday weeks and also accounts for months with 5 lessons (due to extra days in the calendar).

Holiday breaks include:

  • 1 week during Spring Break (your teacher will notify you in advance)

  • 1 week in the summer (also communicated in advance)

  • 1 week at Thanksgiving

  • 2 weeks for Winter Holiday

❗ There are no lessons, makeups, or credits during holiday weeks.
✅ However, there are 5 months each year where you’ll receive 5 lessons at no additional cost.

Payment Details

Payments are processed through Finix Payments.
You’ll receive a link for your first payment, and the payment method you choose will be enrolled in a monthly subscription.

💳 All payments are retroactive — you’re billed for the previous month’s lessons.

Credits

Credits are a form of bill reduction or reimbursement, typically representing the value of one missed lesson. Each credit is equal to approximately one-quarter of a full month’s tuition.

Credits are applied directly to your Finix subscription and will automatically reduce the amount of your next bill.

We aim to receive credit reports from teachers by the 5th of each month and apply any necessary credits before billing runs on the 10th.

🔄 In some cases, due to exceptions or extenuating circumstances, credits may be applied after the 10th. Rest assured — if a credit is owed, it will be applied and reduce your next upcoming bill accordingly.

Missed Lessons

While we understand that life happens, we cannot guarantee makeups or credits for missed lessons, especially in cases of chronic or last-minute cancellations. When a client misses a scheduled lesson—even with advance notice—we still lose that reserved timeslot.

That said, we do our best to be flexible and generous through our crediting system:

✅ If You Provide Advance Notice

We’ll make every effort to:

  • Arrange a makeup lesson (often virtual)

  • Add extra time to future lessons

  • Or issue a credit toward your next bill if no other solution works

⚠️ In Rare Cases

Due to tight scheduling, we may not be able to offer any adjustments. Occasionally, when we know in advance that a teacher will be absent (due to events like weddings or funerals), we may offer a virtual group makeup day with a simple “take it or leave it” option. This helps ensure that teachers don’t lose income when attending important life events.

🕒 Please communicate as early as possible if you need to cancel. We truly appreciate your understanding and cooperation.

Scheduling

Once you’ve agreed on a lesson time with your instructor, we will honor that timeslot for the entire school year.

However, because our instructors travel between locations, we kindly ask for a bit of flexibility. It's helpful if instructors can arrive up to 15 minutes early or late, depending on the day’s schedule. While we do our best to keep lesson times accurate based on driving routes, factors like traffic and post-lesson discussions with parents can occasionally cause minor delays.

🔁 Schedule Adjustments

From time to time, we may ask you to:

  • Adjust your lesson time for a single week

  • Switch to a new permanent time (especially when other students cancel or discontinue)

These changes help us keep our schedules efficient and sustainable. However, if you're unable to accommodate a change, there’s no pressure — your originally agreed-upon time will still be honored for the full school year.

🔄 Please note: Schedules may reset at the beginning of the summer and new school year to ensure we can serve all clients while keeping travel time reasonable.

Enrollment

There is no long-term or recurring enrollment commitment, but we kindly ask that students remain enrolled over the summer.

Our teachers rely on year-round income, and a full two-month break can be financially challenging. To support both families and instructors, we offer flexible scheduling and makeup options during the summer months.

☀️ Summer Accommodations

  • We often schedule 1-hour lessons in advance of known vacations

  • We do our best to ensure you receive the full value of your tuition

  • We’re happy to work with you to adjust schedules around travel plans

Your understanding helps our teachers maintain steady employment throughout the year, and we’re grateful for it!

⚠️ If you choose to pause enrollment over the summer, we will attempt to fill your spot immediately and cannot guarantee availability with the same teacher in the fall.