Policies

Payment

Most of our teachers charge a monthly rate of $175-$195. This varies from teacher to teacher and can increase based on location, timing, etc. Your monthly rate grants one 30 minute lesson every week of every month. Longer or shorter lessons can be negotiated for higher or lower rates. Sibling discounts and final rates are at the discretion of the individual teacher.

5 Holiday weeks are built into this rate, but so are months with 5 lessons in them. The Holidays include - 1 week at Spring Break (your teacher will notify you well in advance which week they are taking for Spring Break), 1 week over the summer (again, teachers will declare this week well in advance of taking it off), 1 week at Thanksgiving, and 2 weeks at Winter Holiday. There are no lessons, makeups, or credits during those weeks. However you will also have 5 months across the year in which you receive 5 lessons (since there will be 5 Mondays, or whatever day of the week you’ve picked) and you don’t pay any extra during those months.

Missed Lessons

We cannot guarantee any options when clients cancel, especially if it is chronic or last-minute. However if a teacher cancels, you are entitled to just request a credit on your upcoming bill. In cases where significant notice is offered, we will try to arrange a makeup lesson, add extra time to a few lessons, or give a credit on your next bill if nothing else can be worked out.

Payment is processed using Quickbooks Online. We ask that clients please elect into the autopay option for invoices. Please note that credits may appear on your next bill from when the lesson was missed.

Scheduling

Once you have agreed upon a time with your instructor we will honor that time for the duration of the school year. Because we are traveling acts, we do ask for some flexibility though. It is best if our instructors can arrive up to 15 minutes either early or late. We try hard to make sure that lessons are scheduled at the correct times based on our drives, but we often stay after a lesson to chat with a parent and provide feedback and of course traffic varies a great deal in our area. We won’t be shy about asking you to switch times for a week or even permanently. When students cancel for illness or discontinue we try to keep our schedules efficient. If you cannot make the change, please don’t feel pressured to do so. We will honor the time you agreed upon for the entire school year. At the start of the summer and school year, we usually need to reset our schedules to accommodate all our clients and keep our driving reasonable.

Enrollment

There is no long term or recurring enrollment commitment, however we do ask that students remain enrolled over the summer. Our teachers cannot afford to simply take 2 months off of work because people take vacations. We will offer unlimited makeup lessons during that time period. Usually we try to schedule 1-hour lessons in advance of known vacations to make sure you are getting the time you pay for. We appreciate your understanding in helping our teachers sustain their employment year-round! If you do elect to drop over the summer, we will try to get that spot filled immediately and cannot guarantee that you would be admitted back to that teacher’s schedule in the fall.